Change your voice mail greetings – (This is your “I am away from my desk . . .” message)

1. Login to voice mail.
2. The ‘Lady in the phone’ will:
1. If you have messages, begin to play the first message, you can stop her by pressing the * key.
2. If you have no message, she will begin to explain what your current options are.
3. Whether you stopped message playback or are hearing the list of options, you can press the 4 key to be taken to Set-Up Options, then press 1 for greetings.
4. The ‘Lady in the phone’ will announce what greeting is currently being used and then play that greeting.  Unless you have turned on another greeting, she should announce the STANDARD greeting.
5. Once playback has ended you will be given an opportunity to re-record the greeting; just follow the voice prompts.  It is sometimes best to have a written ‘script’ of what you want to say and just read that into the message. 
6. Change the other greetings as needed. 

Change the recorded name – (This is JUST your name, e.g.; Sam Smith)

1. Login to voice mail.
2. The ‘Lady in the phone’ will:
1. If you have messages, begin to play the first message, you can stop her by pressing the * key.
2. If you have no message, she will begin to explain what your current options are.
3.  Whether you stopped message playback or are hearing the list of options, you can press the 4 key to be taken to Set-Up Options, then press 3 for Preferences.
4. The ‘Lady in the phone’ will announce:  1) if there is a recorded name, “the lady in the phone” will play that name, OR 2) she will state there is no recorded name and allow you to record one. 
5. Just follow the prompts to record, playback, re-record or save the recorded name.